Become a broadband expert with our help guides. Can you get broadband without paying for a landline. In order to go to CISAS, you’ll need to have either received a deadlock letter from Virgin (a part of the complaints process which says that neither side can agree) or not heard back from them for eight weeks. Want to chat to a specific company? If you’ve exhausted all the options with Virgin Media and still don’t feel you’ve got a satisfactory outcome, then you can make a complaint to the ombudsman.

If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you..bottom-cta { border-top: 8px solid #00ba9b; text-align:center; max-width: 500px; padding: 26px 30px 26px; margin: 0px auto 20px; background-color: #fafafa; box-shadow: 1px 1px 3px #888; } Our comprehensive guide looks at the pros and cons of landline-free broadband, including mobile, fibre, satellite and Virgin Media. Complaints If Twitter isn’t the right way to go, then your first point of contact should be to get in touch with customer services on 0345 454 1111 (or 150 on a Virgin phone).

Mobile. Remember you’re at the home of Virgin. Moving Home. If you are accurate but you should confirm any information with the product or Find a Virgin company. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. To use their live chat visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. Hopefully going through these channels will provide you with the answers you require. Report any dodgy requests, emails, or calls to Virgin Media. Ultimately, upgrading to a tariff offering higher speeds or switching to another provider may be the most cost effective solution. You can call, live message, use the community forums, or use a relay service to get the help you need. Include your email address to get a message when this question is answered. When your broadband goes down, you run into a billing problem, or need to make a complaint about Virgin Media, who do you call? SR43 4AA. Unless we've said otherwise, products are in no particular order. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.

This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Thomas St, London, SE1 9RG. Whether you’re looking to end your TalkTalk broadband or switch providers, we walk you through cancelling your account. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. Live chat – For all online support head to the Virgin Media contact page – select your query from the list provided and choose to either chat with agents online, head to the help and support page or ask the community. Installing a new router or Wi-Fi booster could have a significant impact on your broadband speeds. How can I switch broadband and keep my email address? Virgin Media does not have a contact email, so employ a different method contact them. For broadband, TV, landline, and account enquiries, phone 03454541111*. Looking to cancel your EE broadband or switch to a new provider? In his spare time, you will find him walking in the Norfolk countryside admiring the local wildlife. References. We may receive compensation from our partners for placement of their products or services. decisions. When you make major financial decisions, consider getting independent financial advice. This could save you valuable time, as opposed to trying to contact them. authorised and regulated by the Financial Conduct Authority (firm Otherwise, hold the line to speak to a Virgin Media switchboard operator.

The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Most of the broadband providers listed in the table below will be able to provide you with an estimate of the speeds you’ll receive at your postcode.

Before you go contacting Virgin though it’s worth running a few quick checks of your own.

product provider, We cannot provide you with personal advice or recommendations, ADSL broadband: Compare deals and providers, Contact points for business broadband customers including Virgin Media live chat, Contact points for other Virgin Media customers, UK homes to receive faster broadband connections, British broadband is the eighth cheapest in Europe, BT and Openreach in row over dark fibre access, UK broadband complaints hold steady: Ofcom.

When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Only Virgin Media Ireland provides online forms for contact. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. This may make getting contacting them faster and more efficient in the future. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Our guide provides top tips on faster broadband including updating a router, housekeeping and switching to a faster fibre optic network. Then try rebooting your devices. The switchboard will give you the automated option of pressing 1 if you have a customer enquiry. wikiHow's. You’ve got a variety of options for getting in touch with Virgin, including a call centre or live chat. our partners for featured placement of their products or services. How to cancel your Virgin Media broadband. You can use your mobile number instead of your account number in this process.

The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. finder.com is an independent comparison platform and information service Optional, only if you want us to follow up with you. PO Box 333 Find them from our full list of Virgin companies and visit their own website for relevant contact details. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Government to announce switch-off date of older and slower system. Broadband Genie, and some associated third party tools, use cookies. Account & Bills Your account. In this guide we’ll explain where to go to get help from Virgin, including customer service and technical support phone numbers. Home Phone. If there’s still no internet after that then it may well be a network problem. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. may also receive compensation if you click on certain links posted on To learn more about broadband connectivity issues read our guide to troubleshooting broadband. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. Follow the easy steps in our guide. 0345 454 1111; Call this phone number to connect to the Virgin Media head office helpline. % of people told us that this article helped them. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media you'll also need to check what other broadband is available in your area. Reach us on social. Questions, issues or comments are all welcome.